Shipping & Return Policy Shipping Policy: Shipping is free at  to anywhere within the 48 contiguous United States on mark items . If customer is located in area that needs a boat or ferry, carrier will not be responsible to bring to final destination. Customer will have to make arrangements. Standard delivery is tailgate delivery only (curbside). Please make sure you have the personnel to unload and deliver your purchase inside your facility. Standard delivery does not include inside delivery, uncrating or installation. Liftgate deliveries are available at an additional price of 75.00. This consists of the freight carrier lowering the unit(s) to the ground by a hydraulic lift system. (It is important to consider a liftgate delivery when heavy, bulky equipment is ordered. Liftgate service is still a curb delivery service. Inside delivery is still your responsibility.) Please keep in mind we have no control over carrier delivery schedules, inclement weather conditions or natural disasters. In order to ensure that your product is delivered in the time frame you need, please allow ample time for delivery. We are not responsible for charges on deliveries attempted and returned due to incorrect shipping information or redeliveries for missed appointments. Return Policy: We maintains a very customer friendly return policy. Our Goal is that you are always satisfied. If for any reason you are unhappy with a product purchased from us, you may return it within the applicable time frame by following the guidelines below. Special order items are not returnable. If you have any other questions, please call us toll free at 1-877-343-9695 between the hours of 8:30 AM and 5:00 PM cst - Damaged During Shipping If your product was damaged during shipping, please note the damage on the bill of lading and call our customer service department immediately. This is very important! If you do not note damage on the freight company's bill of lading, the carrier may not take responsibility for it. That is why it is very important to carefully inspect your product before signing the bill of lading. If the damage does not look like it is repairable just refuse delivery and call us immediately. If you do sign for product that was damaged and note it on the bill of lading, a claim will be filed by us with the carrier. You may use your local Refrigeration Company to handle all warranty issues. 1 Ice Machine supplies cannot be responsible for any damages that were not noted on the bill of lading. - Product Does Not Meet Your Needs We want you to be 100% satisfied with your order. If for any reason you are not satisfied with your purchase, you may return it for an exchange or refund (excluding shipping and handling charges) within 10 days of receipt. All exchanges and/or refunds must be in original factory condition (not used at all), including all packaging materials, inserts and manuals, warranty cards (still blank) and all accessories and are subject to our inspection and approval. If you are returning the product for a refund because it does not meet your needs, you will incur a 25% restocking fee. You must call us for authorization before returning any equipment. Please contact our Customer Service Dept. @ 1-877-343-9695 Inspection Guidelines: As the purchaser, it is your responsibility to do the following: A. Verify that the shipment matches the freight carrier's documentation (number or pieces, skids, etc.) B. Visually inspect the packaging for signs of damage. Look for tears or damage to the cartons. Note any exterior tears or damage on the freight carrier's documentation. C. Uncrate or un-package your order and complete a full inspection for damage. Identify any damage on the freight carrier's documentation. If the carrier refuses to remain on-site for the inspection, note on the driver's documentation that the driver did not permit a full inspection. D. If concealed damage is discovered, contact the freight carrier and request the carrier or agent of the carrier do an inspection. Save all packaging for the damaged item. Contact: Customer Service within 24 hours. You may refuse any shipment with signs of damage or when the number of pieces received does not match the number of pieces on the freight carrier's documentation. If you refuse a shipment, it is your responsibility to contact Customer Service immediately. You must note your refusal on the freight carrier's documentation. Your signature on the freight carrier's documentation acknowledges that the shipment was received in good condition and absent of damage or shortages. It is imperative that you note any damage or shipment abnormalities that may exist before the freight carrier leaves your location. We must be contacted within two (2) days of any shipping abnormalities. We will not be responsible for damaged shipments that were signed for and accepted without damage noted on delivery receipt. The customer is responsible for round trip freight. Sales/Use Tax. Buyer is responsible for paying sales and use tax directly to the state in which the business operates. Redelivery / Reconsignment: If the freight carrier attempts delivery and is unable to delivery for reasons that are within your control, redelivery fees may apply for which you will be responsible. Once a shipment is in transit, new fees may apply if there is a change in the delivery address (known as reconsignment). Residential Delivery Fee: Residential deliveries are 35.00. If you are shipping to a residence, you must indicate this on your order. Orders shipped to a residence that fail to have the residential designation will incur the original residential delivery charge as well as a $25 service fee per freight carrier. Cancellation / Refused Orders: Please note that you will be responsible for additional charges if any or all of your order is refused for any reason. Charges may include the full amount of round-trip shipping and handling fees, plus any applicable restocking fees. *This provision does not apply to orders that are refused due to freight damage. Cancel Orders If you need to cancel your order, please contact our Customer Support department immediately. Orders will be cancelled at no charge if made prior to shipment. You will be held responsible for round-trip freight and expenses for any items that were shipped prior to our notification. Warranty: Warranties There are no warranties expressed or implied by Cherokee Refrigeration Sales & Service. All warranties are held between the manufacturer and the buyer. We will provide you with all the info if you have a warranty issue, our suppliers have warranty service companies in all 48 states Privacy Statement: We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Pricing Policy: ! Crs Inc. reserves the right to change prices at will. In the case where pricing mistakes are made, we will give you the option to pay the different price, hold the order so you may reconsider the purchase or cancel that portion of or the entire order. Crs Inc. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE PURCHASE AGREEMENT, THE SITE, OR THOSE RESULTING FROM ANY GOODS PURCHASED OR OBTAINED THROUGH THIS SITE. IN NO EVENT SHALL WE BE LIABILITY UNDER THIS PARCHASE AGREEMENT EXCEED THE PURCHASE PRICE OF THE MERCHANDISE SUBJECT TO THIS ORDER. Release: Crs Inc. is Cherokee Refrigeration Sales & Service